shipping and returns
HOW LONG WILL MY ARTWORK TAKE?
All art is made to order - please allow a processing time of up to two weeks for fine art paper or three weeks for canvas at most, then add on delivery times from Geelong, Victoria which can be between 2-10 working days nationally depending on your location.
If you require something urgently I will do my best to help - please don't hesitate to contact me via firstname.lastname@example.org
WHERE DO YOU SHIP?
I ship worldwide!
HOW MUCH DOES SHIPPING COST?
Shipping is FREE for all orders over $100 within Australia. Shipping price will reduce to $0 after you put in Australia as your country in the checkout process. International orders have a flat rate of $40.
HOW ARE ORDERS SENT?
Art is personally overseen by myself and my assistant to ensure it is without imperfections then is packaged with great care in rigid flat envelopes or tubes. All orders are sent via Australia Post with tracking numbers whether it is within Australia or overseas. You'll be notified via email when your order has been shipped and provided with the tracking number.
Due to the fact that all artworks are made to order, I can not accept returns or exchanges as I do not hold stock. In special situations I have been able to accept an exchange but for good reason, if you aren't sure it won't hurt to email me and see if you can qualify for an exchange. If the product has arrived faulty for any reason please get in touch asap via email email@example.com so I can rectify the situation.
NEED MORE INFORMATION?
Please drop me a line if I can help with any enquiry firstname.lastname@example.org