vacancies
STUDIO MANAGER - JOB DESCRIPTION
JOB TITLE: Studio Manager
EMPLOYMENT TYPE: Permanent Part Time
HOURS: 3-4 days a week, school hours, flexible
key duties and responsibilities
- order fulfillment
- all incoming orders reviewed and sent to print
- all artwork for new orders to be assigned edition numbers
- shipping labels created for all new orders or as needed
- managing workflow for any orders that are urgent or have any additional requirements – communicating with dispatch team, printer and framer where need be
- being main point of contact for dispatch team – assist with clarifying order details or communicating messages to printer or framer when required
- proactive with contacting customer if order needs clarification
- website maintennance
- stock quantities kept up to date on website
- creating new product listings for new collections
- keeping wholesale and trade discounts up to date when new collections launch
- communicating key dates or sales on the website when needed
- identifying any additional communication needed on the website or notifications to bring awareness or confidence to the customer
- customer service
- ensuring general enquiries are answered and support given to all customers
- following up customers as needed
- providing quotes for custom sizes
- assisting with putting an order through if required
- manage wholesale and trade accounts
- main point of contact for all enquiries
- assessing qualification for an account
- account set up on the website
- ordering assistance and follow ups
- general office duties
- managing general office/dispatch supplies and ordering as needed
- maintain a company calendar and schedule appointments
- general assisting for miscellaneous events as they occur
- assisting with photoshoot planning including securing product loans, booking photographer, location and hire vehicles
knowledge, skills and abilities
- general knowledge of MS Suite and ability to quickly learn new programs
- exposure to shopify or ecommerce website backend an advantage but not essential
- experience with Mac
- highly organised and ability to manage multiple work fronts at once
- great attention to detail and ownership of systems and processes
- customer focussed and professional internal and external communicator
- great interpersonal skills and ability to work with different types of people
- proactive in completing tasks with a focus on continuous improvement
ALSO
- applications are open now, closing Friday 10 December
- some experience days would be great this year, but the role will officially start at end of January 2022
- the role is strictly for locals to the Geelong region only
- must have a current drivers license
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If this sounds like you, I would love to hear from you. Please send your cover letter and resume through to vacancies@kimmyhogan.com.au
