FAQ's
YOUR ORDER
All artwork is made to order, handled with love and care, and proudly 100% Australian made. We don’t hold stock so please allow some time for us to print and/or frame your artwork for you.
For us to make your order please allow:
· Fine art paper: 1-2 weeks
· Canvas (unframed): 2-3 weeks
· Canvas (framed): 3-5 weeks
Delivery times will vary depending on your location. You will receive a tracking number when the order is dispatched then you can track/stalk your package until it’s in your hot little hands.
I am always honoured to hear about you gifting an artwork or needing it for a special occasion - please get in touch if you would like your order prioritised. Whilst I can’t absolutely guarantee something will arrive in time I am still happy to jump through hoops to give it our best shot for you.
We know it’s tempting… but please resist the urge to take them out of the tube.
Artworks are extremely delicate and need to be handled by a professional framer, not unrolled on your dining table for a sneak peek! Please drop the tube straight to your framer.
A care sheet and framing recommendations are sent out with all our unframed canvas and paper artworks.
If you have ordered the 8x10in, 11x14in or 16x20in/406x508mm – these fit in to ready-made frames.
These can be more easily handled and are safe to take out of the packaging at home in a clean environment.
Avoid touching the face of the print AT ALL and just hold by outer edges only (with clean hands thank you!)
Wait until you are actually framing the artwork before you take it out of the sleeve.
All other sizes in my store not listed above will require a professional framer (for both paper and canvas).
PRODUCT
Gosh yes! There are many denominations available, but let me know if you require a different amount. Shop for gift vouchers here for your lucky loved one.
I’m glad you asked! The biggest difference is that canvas can be framed without glass, whereas fine art paper requires glass for framing. We have a whole page dedicated to all the glorious details - visit our page about canvas and paper here.
All 'unframed' canvas prints come rolled in a tube - and require stretching and framing. You can also opt to have your artwork framed by us so it will arrive at your door ready to hang.
‘Open edition’ artworks are ones that have no limit to the amount of times they are printed and sold. For this reason they are more affordable as they are readily available and won’t ever sell out. Check them out here.
'Limited Edition' artworks have a limit of the amount of timesthey are printed which makes them more special. These artworks are signed andeditioned individually (1/30, 2/30, etc). Once the sell out, they won’t bere-released in that size. Browse my limited edition artworks here.
If you have selected the material ‘paper’ then also selected ‘framing’ then unfortunately this is not possible! We only offer framing for canvas prints only(as paper requires glass!) – so change the material to ‘canvas’ then select ‘framing’ so you can then add to cart. If you would prefer paper you will have to order the print ‘unframed’ then arrange framing with your own local framer.
Learn more about the difference between fine art paper and canvas here. Or find out more about framing here.
My limited edition artworks are exactly that – limited to a certain amount (to make them extra special!) Once a particular size sells out we cannot continue to print them, whether it be on paper or canvas. You can instead select a different size OR if you are super keen, we can make you a custom size artwork that’s a bit different to the original. Just contact me to discuss further.
Sometimes the sizes available on my website aren’t quite right for everyone. In most cases I can print an ‘in between’ size, do a rotate/crop of an artwork (only if suitable) or print a super size to fulfill your artwork needs. Find out more about custom sizes here.
They look pretty good, yeah? Depending on what art you choose there are a few options
Art on canvas
If you live in Australia, you can order these framed exactly like you see on my website, we will take care of everything for you! Your artwork will arrive on your doorstep ready to hang. Read more about my framing here.
If you would like to frame a canvas with your local framer, we send out our framing recommendations with all unframed orders.
Art on fine art paper
We can’t frame these for you as fine art paper requires glass! But not to worry - we send out our framing recommendations with all unframed orders for you to pass on to your local framer.
International
As much as we would love to, we can’t ship any of our frames overseas. We send out our framing recommendations with all unframed orders for you to pass on to your local framer.
SHIPPING
Unframed: we ship worldwide!
Framed: Australia-wide only – from big cities to sheep farms. Just not overseas, sorry!
Australia
Unframed prints: (rigid envelope or rolled in a tube) – are shipped to you for free!
Framed artworks: prices vary depending on size, just look at the framing information in each listing for a price, or just add to your cart for an instant quote
International
Unframed prints: price varies on size, just add to your cart for an instant quote
Framed artworks: sorry we can’t send these international – they will break, there will be tears!
Please keep in mind: International delivery costs do not include any taxes or duties which may be applied by customs at the destination country. Any taxes or duties incurred are your responsibility so please keep this in mind. In accordance with Australian export regulations, we are required to declare the exact value of all items. For more information on taxes, duties and customs regulations, we recommend contacting your local customs office directly.
Find out more here.
OTHER
Please contact us if we can help with anything else.